Terms & Conditions

Dahlia Tubers

Sales and orders
Dahlia tubers go on sale online once dividing is finished in spring, and stay available until they sell out. All varieties show as sold out until the sale officially opens.
Subscribers to our mailing list hear about the sale FIRST, on the day it goes live and before we announce it on social media. Sign up if you'd like early access!
Each tuber is sold as a single division with at least one visible eye and an intact neck and body. Prices are in AUD and do not include shipping.
You'll receive an order confirmation by email. Please check it straight away and let us know if anything is wrong, including your delivery address. We can't take responsibility for parcels sent to an incorrect address you supplied.
We ship orders once eyes are clearly visible on each tuber, so you receive a viable product.

International orders
We sell to customers in Australia only and do not ship overseas. Our tubers are grown for the domestic market and are not prepared or certified for export. If we reasonably believe an order is intended to leave Australia, including orders sent to a parcel-forwarding service, freight forwarder or third-party address for export, we may cancel it without prior notice. We will refund the order total less an administration fee of up to $25 to cover payment processing and handling costs. By ordering, you agree not to export any tubers purchased from us.

Refunds and issues on arrival
Please choose carefully, as we don't offer refunds or exchanges for change of mind.
Inspect your order as soon as it arrives. If something isn't right, such as damaged tubers or the wrong items, contact us within 48 hours of delivery and include photos. We'll do our best to help.
We take great care when labelling and sorting our tubers, but mix-ups can happen occasionally. If you think you've received the wrong variety, please get in touch. In that case we offer a refund rather than a replacement.

Storage, growing and disease
If you're not planting straight away, store your tubers in a cool, dry, well-ventilated spot in a slightly damp medium (such as coco coir) to keep them viable.
Once tubers are delivered, we can't take responsibility for how they're stored or how they perform in your garden or climate. Every growing environment is different, and what thrives here in Jervis Bay may need adjusting elsewhere.
We work hard to grow healthy, disease-free plants. However, some viruses and diseases can stay dormant and only show up when a plant is stressed, and others can develop after planting because of conditions outside our control. For these reasons, we can't accept responsibility for any virus or disease that appears once the tubers are growing in your garden.

Cut Flowers
Cut flowers are sold by pre-order and must be paid for in full when you order.
Flowers are seasonal, and colours, varieties and bloom sizes will vary. If a variety isn't available, we may substitute a similar flower of equal value.
Cut flowers are perishable and vase life can't be guaranteed. For best results, recut the stems and place them in clean water as soon as you collect them.
If we can't fill your order because of weather or crop failure, we'll offer another date or a full refund.
Orders not collected within the agreed pick-up time can't be refunded.

Shipping Policy
We ship within Australia only (see International orders above). Because of quarantine restrictions, we can't send tubers to WA, TAS or NT.
All orders go by Australia Post standard delivery, with a flat shipping and handling fee of $22 regardless of order size.
We're not responsible for delays, damage or non-delivery once your parcel is with Australia Post.
We can't combine multiple orders once they've been placed. Thank you for understanding!

Farm Pick-Up
Dahlia tubers: local pick-up isn't available for tuber orders.
Cut flowers: farm pick-up is available during flower season for pre-ordered cut flowers. Contact us to arrange a suitable date and time.

Australian Consumer Law
Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law.